Guarantees
The online store vans.kiev.ua strives to ensure every customer is confident in the quality of their purchase. We offer only proven Vans products and guarantee customer support after the purchase.
All products purchased in our store are covered by a warranty in accordance with current legislation and store rules.
Standard warranty - 14 days
After receiving your order, the buyer has the right to inspect the product and ensure it meets your expectations. You can contact our customer support within 14 calendar days of receipt if the product:
- did not fit in size;
- does not meet expectations in terms of color or model;
- has other reasons for return or exchange.
In this case, the product must be in new condition, without signs of use, with intact packaging, tags, and complete assembly.
Warranty for manufacturing defects - 30 days
We also offer an extended warranty against manufacturing defects. If you discover a potential defect within 30 days of receipt , please contact our customer support.
Manufacturing defects may include:
- seam divergence;
- detachment or damage to the sole;
- defects in materials;
- other manufacturing defects that arose without violating operating rules.
After our specialists have inspected the product, we will offer one of the following options for resolving the situation:
- exchange of goods for new ones;
- refund;
- another individual solution for the client.
Where to go with warranty questions
If you have any questions about the quality of the product or need to use the warranty, please contact our support team in any convenient way:
- Phone: +380 800 351 328
- Email: [email protected]
- Online consultation: chatbot on the website
Our managers will promptly review your request, provide advice, and help resolve any issue quickly.
We value our customers' trust and always strive to provide the most convenient service and high-quality support after their purchase.